Find information about our services, from maintenance details to pricing specifics. We’ve compiled answers to common questions to help you understand our service better.
Our website care covers all the essentials to keep your site running smoothly and securely. This includes:
We also offer optional add-on services like malware removal and Google Tag Manager setup, available to complement your chosen support plan.
We don’t provide SEO services, content writing or creation, or marketing services. Our focus is solely on expert website support and maintenance, helping you keep your site secure, up-to-date and functioning properly without any unnecessary extras.
You’ll need to manage your domain name registration and email hosting separately. For more advanced SEO or marketing strategies, we recommend working with a specialist agency so you can pair their services with our reliable technical support.
Yes, our web maintenance packages are fully compatible with WordPress sites. We offer two standard plans and one specialized WooCommerce plan. All our plans include WordPress-specific services such as:
For e-commerce WordPress sites, our WooCommerce care plan provides additional support tailored to online stores.
Our WordPress support encompasses a variety of maintenance and assistance tasks. All our packages include core services such as:
These core services don’t count against your monthly development time. Each plan includes dedicated development hours for site changes:
For more extensive changes, you can purchase additional development time as needed.
Depending on your chosen plan, you may also receive extra features like Google Analytics setup, video hosting or Zapier integration.
Unlike individual developers or agencies that often specialize in specific aspects of website maintenance or development, we offer a comprehensive solution. Our all-in-one service covers the full spectrum of website care, including:
This means you don’t need to manage multiple providers for different aspects of your website’s upkeep. We handle everything under one roof, saving you time and potential complications. Our focus is solely on website support, maintenance and our add-on services, so you won’t be pressured or upselled into unrelated marketing services.
This focused approach allows us to deliver top-tier website maintenance while ensuring your site stays current, secure, and fully functional.
Our primary expertise lies in WordPress, but we may be able to assist with other platforms on a case-by-case basis. Before committing to a plan, please reach out to discuss your specific platform. We’ll assess whether we can provide effective support for your website’s unique setup.
Absolutely. Content updates fall under the development time included in your monthly support plan. If your update requires more time than your monthly allowance, you have two options: purchase additional development hours or wait for your time to refresh next month. For substantial updates, we may recommend buying extra hours to ensure timely completion.
While we don’t offer comprehensive speed optimization, we can address basic speed issues and implement certain plugins to enhance your site’s performance. If you’re concerned about your website’s speed, submit a request via your user portal. We’ll evaluate the situation and may suggest appropriate solutions within the scope of our service.
For plans that include hosting, we offer migration assistance to move your existing WordPress site to our managed hosting environment. We’ll manage the technical aspects to ensure a smooth transition. If you ever decide to move away from our service, we recommend coordinating with your new provider for the migration process, as they’ll be best equipped to configure your site correctly in its new home.
Website security is a top priority for us. We employ a multi-layered approach that includes:
Our maintenance services include frequent security scans and data backups. In the unlikely event of an issue, we can swiftly restore your site to a secure state.
For WordPress sites, we deploy a comprehensive security strategy that encompasses:
Our team continuously monitors for emerging WordPress-specific threats and takes preemptive action to safeguard your site.
Our backup schedule varies based on your chosen plan:
This approach ensures your website data is consistently protected and can be promptly restored if necessary.
We follow a careful process for all updates:
If we encounter any potential issues, we’ll consult with you before proceeding. Our goal is to enhance your site’s performance and security without disrupting its existing design or functionality.
While we have extensive experience with a wide range of WordPress themes and plugins, it’s impossible to be experts in every single one, especially considering how frequently new ones are released. However, our team is adept at quickly learning and adapting to different WordPress setups.
If we encounter a theme or plugin we’re not familiar with, we’ll research it thoroughly and let you know if we can effectively support it. In most cases, we can find a way to work with or around any theme or plugin to keep your site running smoothly.
We have a systematic approach to handling plugin and theme conflicts:
Our goal is always to maintain your site’s functionality while resolving any conflicts.
Absolutely. If your site has been compromised, we’ll:
Our aim is to get your secure site back online as quickly as possible.
We take data privacy extremely seriously. Our measures include:
Your data’s confidentiality is paramount in all our operations.
Consider your website’s complexity and anticipated support needs. If you’re uncertain, we recommend starting with our Basic plan and upgrading later if necessary. Need help deciding? Reach out to us with your site details, and we’ll gladly assist you in choosing the best fit.
Certainly! You have the flexibility to upgrade or downgrade your plan at any time through your user portal. We ask for 30 days’ notice for cancellations. While you can cancel anytime, remember that our 30-day money-back guarantee applies only to your first month of service.
If you use all your allocated development time and need more, you have two options:
Keep in mind:
While our packages are comprehensive, some services fall outside their scope. This includes:
Note that you’ll need to manage domain registration and email hosting costs separately. For in-depth SEO or marketing services, consider partnering with specialized agencies.
We don’t offer refunds for unused time. However, we do offer a 30-day money-back guarantee on the first month of any support plan. This allows you to try our service risk-free — if it’s not the right fit during your first month, we’ll refund your first month’s payment in full.
Also any purchased blocks of development hours never expire, so you can use them whenever you need, without worrying about losing unused time.
While we don’t offer specific uptime guarantees, we’re committed to maintaining high uptime for all websites under our care. Our proactive maintenance and monitoring systems help minimize downtime and allow us to swiftly address any issues that may arise.
Your satisfaction is crucial to us. If you’re unhappy with our services, we want to know so we can make it right. Here’s our approach:
We’re dedicated to ensuring you’re happy with our service and will do our best to address any concerns you may have.
Even if you don’t need help all the time, our flexible support plans are designed to give you peace of mind when you do. They include development time each month, proactive maintenance, and access to expert help when needed.
If you need more support than your plan includes, you can:
This approach gives you reliable support when needed, without the stress of managing multiple providers — and ensures your site stays secure, updated, and running smoothly year-round.
We prioritize rapid response for all clients, regardless of their plan. Here’s what you can expect:
We use advanced monitoring tools to detect many issues before they impact your site, allowing us to start working on solutions proactively. Our goal is to keep your website operational at all times, minimizing any potential downtime.
While we’re not a 24/7 on-call service, we do offer options for after-hours support:
Non-urgent requests submitted after hours will be handled promptly when we return to the office.
Not at all. We’ve designed our service to handle all technical aspects of website maintenance, so you don’t have to. Our team communicates in plain English, avoiding complex jargon. We ensure you always understand what’s happening with your site, making the process of managing your online presence as straightforward as possible.
Your satisfaction is our priority. If you’re unhappy with our service:
We encourage open communication and are dedicated to ensuring you’re satisfied with our support.
Absolutely. Our team is fully equipped to provide efficient support for WordPress sites across the United States and beyond. Our user portal is accessible 24/7 for submitting support requests at your convenience.
Expert WordPress care, all in one place — no tech headaches, no hassle.
