Last Updated: May 8, 2025
Welcome to Resolve Website Support LLC, doing business as Resolve (“Resolve”, “we”, “us” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website and subscription-based services. By accessing our website or signing up for any Resolve service, you (“you” or “Customer”) agree to comply with and be bound by these Terms. If you do not agree with these Terms, you must not use our website or services.
Please read these Terms carefully. They constitute a legal agreement between you and Resolve. In addition to these Terms, your use of our services is also subject to our Privacy Policy (referenced below). If you have any questions about these Terms, please contact us using the information at the end of this document.
Resolve provides professional website support services. Our core offerings include:
All our core services are offered on a subscription basis (e.g., monthly plans), and we also offer optional add-on services like developer hours or other one-time support tasks.
Service Scope: Our services are intended to keep your WordPress site running smoothly, up-to-date, and secure. Each subscription plan includes a specific scope of services (for example, regular updates, backups, monitoring, and a set number of support requests or development hours). The details of what is included in your plan are described on our website or in your service agreement.
Service Limitations: While we strive to provide comprehensive support, our services have certain limitations:
Except for the specific services and support expressly included in your chosen plan (and any agreed add-ons), all other tasks or requests may require a separate agreement or additional fees.
To utilize our services, you may need to create an account and provide information during an onboarding process. You agree to provide true, current, and complete information about yourself and your website when signing up. You are responsible for maintaining the confidentiality of any login credentials for our website or any accounts we provide you, and for restricting access to your account.
By subscribing to our services, you grant Resolve and our authorized personnel the necessary access to your website, hosting account, and related resources (including administrative credentials, passwords, and files) for the purpose of delivering maintenance, updates, and security services. You represent and warrant that you have all necessary rights and authority to grant us this access. We will use such access solely for providing the services and will handle any sensitive information you provide with care and confidentiality (see Data Collection and Privacy below for more details).
You are responsible for: (a) keeping backups of your own website content (unless your plan explicitly includes backup services provided by us), (b) promptly updating us if your contact information or website credentials change, and (c) using our services only for lawful purposes and in accordance with these Terms. No user-generated content is permitted on our website (for example, you cannot post comments or upload content to our site beyond submitting requested information via forms or support requests). You agree not to use our site or services to transmit any malicious code or to engage in any activity that could harm our systems or other customers.
Pricing and Currency: All prices for our services are listed and charged in United States Dollars (USD). Prices are subject to change, but we will notify you of any rate changes that would affect your existing subscriptions in accordance with applicable laws. You are responsible for any taxes or fees associated with the purchase and use of our services (excluding any taxes on our income).
Billing Cycle: Our subscription services (hosting, maintenance plans, etc.) are billed on a recurring basis (e.g., monthly or annually, depending on the plan you select). By signing up, you authorize Resolve to automatically charge the payment method on file for the applicable subscription fees on each renewal cycle until you cancel. If a charge is not successfully processed (for example, due to an expired card or insufficient funds), we may attempt to contact you and we reserve the right to suspend or terminate your service if payment is not promptly made.
30-Day Money-Back Guarantee: We want you to be satisfied with our services. For new subscriptions to our core services, we offer a 30-day money-back guarantee. If you are not satisfied with a core subscription service (such as a hosting or maintenance plan) and you cancel within 30 calendar days of your initial purchase, you may request a full refund of the subscription fees paid for that core service. This guarantee applies only to first-time subscriptions of our core services for a new customer.
Exclusions from Refunds: The 30-day money-back guarantee does not apply to certain fees and services, including:
After the 30-day period has elapsed, all fees paid are non-refundable. Partial refunds or pro-rated credits for mid-term cancellations (outside of the initial money-back guarantee window) are not provided, except at our sole discretion as required by applicable law. If you believe there are extenuating circumstances, you may contact us, but we reserve the right to deny refund requests that fall outside of our stated policy.
Payment Methods: You must provide a valid payment method (such as a credit card or other accepted payment) when subscribing. By providing such payment information, you represent that you are authorized to use the payment method and you authorize us to charge all fees incurred through your account to that payment method. We may use third-party payment processors to handle billing; your payment information will be handled securely and subject to the processor’s terms. If you need to update your payment method, you can do so through your account settings or by contacting our billing support. You remain responsible for any uncollected amounts, and we may suspend or terminate your service for non-payment as noted above.
Cancellation by You: You may cancel a subscription at any time, but all cancellation requests must be submitted in writing to us. To cancel your service, please send us a written notice (for example, via email to our support or through our online cancellation form) including your account information and the service you wish to cancel. For your convenience, keep in mind the following when cancelling:
Termination by Us: We reserve the right to suspend or terminate your access to our services under certain circumstances:
Upon termination or cancellation of a service, your right to use that service will cease. If your account is terminated by us due to a breach of these Terms or unlawful conduct, you may not be entitled to any refund. We also reserve the right to refuse service to anyone or to cancel any user’s subscription for any reason (including our convenience). If we terminate without cause (for example, we decide to stop offering a certain service to all customers), we will provide notice and a refund of any prepaid amounts for the unused portion of your service.
Your privacy is important to us. As part of providing our services, Resolve may collect certain personal information from you. This includes information you provide during onboarding, account registration, and in the course of support (for example: your name, contact details, billing information, and sensitive data necessary to perform services such as website login credentials, FTP passwords, or server access information). We handle and protect personal data in accordance with applicable privacy laws and our Privacy Policy.
By using our website or services, you agree that we can collect, use, store, and share your information as described in these Terms and in our Privacy Policy. In general:
For detailed information on how we collect, use, and protect your personal data, please refer to our Privacy Policy (available on our website). By accepting these Terms, you also accept the terms of our Privacy Policy. If there is a conflict between these Terms and the Privacy Policy regarding personal data, the Privacy Policy will control.
Resolve’s website uses cookies and similar tracking technologies to enhance user experience, gather analytics, and improve security. Cookies are small text files placed on your device when you visit our site. We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until deleted) for various purposes:
By using our website, you consent to our use of cookies and tracking technologies as described here and in any Cookie Policy or notice on our site. You have choices in managing cookies: you can usually set your browser to refuse cookies or delete existing cookies. However, if you disable or reject cookies, some features of our website may not function properly.
We may also use other tracking technologies (such as web beacons or pixels) in our email communications or on our site to know, for instance, if you opened an email or clicked a link. This helps us gauge the effectiveness of our communications and tailor our services. For more details on our use of cookies and how you can manage your preferences, please refer to the cookie notices on our website or our Privacy Policy.
All content and materials available on the Resolve website, including but not limited to text, logos, graphics, images, designs, software, and compilations (collectively, the “Content”), are the property of Resolve or our licensors and are protected by United States and international intellectual property laws (such as copyright and trademark laws). Resolve owns and retains all rights, title, and interest in and to its trademarks, service marks, brand names, logos, and other distinctive brand features (“Marks”), as well as the overall look-and-feel of the website and services. You are not granted any license or right to use any of our Marks without our prior written permission.
Permitted Use of Our Content: We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Content on our website for your own personal or internal business use related to evaluating or using our services. You may not reproduce, distribute, modify, create derivative works of, publicly display, perform, republish, or commercially exploit any portion of our Content without our express prior consent, except as allowed by law (for example, using brief quotations in a review or news article may be permissible under “fair use” principles).
Your Intellectual Property: We do not claim ownership of any website content, data, or intellectual property that you provide to us for the purpose of receiving our services (“Your Content”). You retain all rights and ownership in Your Content. By providing Your Content to us (for example, by giving us access to your website files or databases for support, or sending us images/text to upload to your site), you grant Resolve a limited, royalty-free license to use, reproduce, modify, and otherwise handle Your Content solely for the purpose of providing the services to you. We will not use or disclose Your Content for any purpose outside the scope of delivering our services, except with your permission or as required by law.
If you submit any feedback, suggestions, or ideas about our services (“Feedback”), you agree that we may use and implement such Feedback without restriction or compensation to you. Providing Feedback is entirely voluntary and will not, in the absence of a separate agreement, create any confidentiality obligation for us.
No User-Generated Public Content: Our website does not currently allow users to post content publicly (such as blog comments, forums, or customer testimonials uploaded directly). As such, you should not attempt to upload or contribute any content to our website except through the intended means of communication with us (e.g., contact forms, support ticket submissions, or required onboarding information). If in the future we offer interactive features that allow user content, those will be governed by additional terms.
Use At Your Own Risk: Your use of our website and services is at your sole risk. Resolve provides the website and all services on an “AS IS” and “AS AVAILABLE” basis, without any warranties of any kind, either express or implied.
To the fullest extent permitted by law, we disclaim all warranties and representations, express or implied, relating to our website and services, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising out of course of dealing or usage of trade. We do not warrant that the services will meet your requirements or expectations, that they will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected.
In particular, while we implement security measures and best practices, we do not guarantee or warrant the complete security of your website or data. By its nature, working with websites and internet services involves some inherent risk. Resolve will make good-faith efforts to protect your site (and to fix issues if they arise as part of our service), but we cannot guarantee that our services will prevent all malware infections, hacking incidents, unauthorized access, or other security breaches. Likewise, we cannot promise that we will be able to resolve every issue you might encounter with your website.
No Guarantee of Results: Any examples of outcomes or improvements (such as faster website performance or increased security) that we discuss on our site or marketing materials are illustrative only. Individual results will vary, and we make no guarantee that you will achieve any particular result by using our services.
Third-Party Services and Content: In providing our services, we may utilize or recommend third-party services, software, or plugins (for example, security plugins, backup solutions, or hosting infrastructure providers). Any third-party products are operated by their respective owners, and we make no warranties regarding those third-party services. Your use of third-party services may be subject to the third party’s terms and privacy policy. Resolve is not responsible for the performance of third-party tools or services, nor for any downtime or issues attributable to third-party providers.
Some jurisdictions do not allow the exclusion of certain warranties. To the extent such laws apply to you, some of the exclusions above may not apply. In that case, to the extent permitted by law, any applicable warranties will be limited to ninety (90) days from the date of service delivery.
To the maximum extent permitted by law, under no circumstances shall Resolve or its owners, officers, employees, or agents be liable to you or any third party for any indirect, incidental, special, consequential, or punitive damages whatsoever arising out of or related to your use of (or inability to use) our website or services. This limitation of liability applies to all types of losses or damages, such as lost profits or revenue, loss of business or opportunity, loss of data, cost of procurement of substitute services, or other intangible losses, even if we have been advised of the possibility of such damages.
In no event shall Resolve’s total cumulative liability to you for any and all claims arising from or related to the services or these Terms exceed the total amount of fees that you have paid to us for the service in question in the six (6) months immediately prior to the event giving rise to the claim. If the claim does not relate to a particular paid service, or if no fees have been paid to Resolve (for example, you are using a free feature of our website), then Resolve’s liability shall not exceed USD $100 in aggregate.
We specifically are not liable for any loss or damage to your website or data that occurs as a result of circumstances beyond our reasonable control, including but not limited to: hacker attacks, malware or viruses, power outages, natural disasters, acts of government, or failure of third-party services. While we may assist in recovery or remediation from some of these events as part of our services, you acknowledge that we are not financially responsible for the consequences.
These limitations apply regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if an exclusive remedy fails of its essential purpose. You acknowledge that the fees paid for our services reflect this allocation of risk. Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not fully apply to you – in such cases, our liability is limited to the minimum amount permitted by law.
You agree to indemnify, defend, and hold harmless Resolve, its parent company (if any), affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) that arise out of or relate to: (a) your use of the website or services, (b) your violation of these Terms or of any law or regulation, or (c) your infringement of any intellectual property or other rights of any third party.
For example, if a third party sues us because content on your website (which we were maintaining) was actually infringing that third party’s copyright and you had us work on or host that content, you would be responsible for those costs and damages, not Resolve. This indemnification obligation will survive any termination of your account or services with Resolve or your cessation of use of our website.
We reserve the right to handle our legal defense however we see fit, even if you are indemnifying us, in which case you agree to cooperate with us. We will reasonably notify you of any such claim or liability.
Resolve is a company based in the United States (Las Vegas, Nevada), and our website and services are primarily intended for customers located in the United States. We may also make our services available to customers in certain other English-speaking countries, such as Canada, the United Kingdom, Australia, and New Zealand. However, we make no representation that the content or services on our site are appropriate or available for use in any location outside of the countries we have designated. Accessing the website or services from jurisdictions where the content or practice is illegal or contrary to regulations is prohibited.
If you choose to access or use our services from outside the United States (or the other countries we directly serve), you do so on your own initiative and you are responsible for compliance with any applicable local laws. You agree that you will not use the Resolve website or services from any country or in any manner prohibited by U.S. law, export control laws, or sanctions.
All services are provided in English, and all payments are required in U.S. Dollars. We do not provide multi-language versions of our services or localized variations of our Terms. Resolve does not seek to subject itself to the laws or jurisdiction of any country other than the U.S. and the specific countries we operate in. We reserve the right to refuse service to users in any location that is outside our service scope or that presents legal or regulatory complications.
By using our services, non-U.S. customers acknowledge that their personal data may be transferred to and processed in the United States. Those users consent to the transfer of their data to the U.S., understanding that the data protection laws of the U.S. may differ from those of their home country.
We may modify or update these Terms from time to time to reflect changes in our services, changes in the law, or for other operational reasons. When we make changes, we will post the updated Terms on our website and update the “Last Updated” date at the top. If the changes are significant, we will take additional steps to inform you of the update, such as by posting a notice on our site or by emailing you (if you have an active subscription or account).
Your continued use of the website or our services after the updated Terms are posted will constitute your acceptance of the changes. If you do not agree to a change, you must stop using the website and services and (if you have a subscription) cancel your account or plan.
We encourage you to review these Terms periodically to stay informed about our policies. Any changes to these Terms will not apply retroactively. If we update the Terms and you have an existing subscription, the updated Terms will take effect for your subscription upon your next renewal or as otherwise stated in our notice to you.
These Terms and your use of the Resolve website and services are governed by the laws of the State of Nevada, USA, without regard to Nevada’s conflict of law principles. You agree that any dispute or claim arising out of or related to these Terms or your use of the services shall be brought exclusively in the state or federal courts located in Clark County, Nevada, and you hereby irrevocably consent to the personal jurisdiction and venue of those courts.
You and Resolve agree to waive any rights to a jury trial for any dispute arising under these Terms. If you are a consumer located in a jurisdiction that would not enforce the above choice of law or venue clause (for example, because your local law grants you the right to bring claims in your home jurisdiction), then the above clauses may not apply to you to the extent of such non-enforcement.
Any cause of action or claim you may have arising out of or relating to these Terms must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action or claim is permanently barred (this one-year limit may not apply if your local law prohibits it for consumer contracts).
Severability: If any provision of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions of these Terms will remain in full force and effect.
No Waiver: Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision. Any waiver of any provision of these Terms by Resolve must be in writing and signed by an authorized representative of Resolve.
Assignment: You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to an affiliate or in connection with a merger, acquisition, sale of assets, or by operation of law. These Terms will insure to the benefit of and be binding upon each party’s successors and permitted assigns.
Entire Agreement: These Terms (along with any additional service-specific terms we provide when you subscribe, and our Privacy Policy) constitute the entire agreement between you and Resolve regarding the subject matter herein, and supersede all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. In the event of a conflict between these Terms and any service-specific terms (such as a custom agreement signed with us), the service-specific terms will control to the extent of that conflict.
Headings: The section titles and headings in these Terms are for convenience only and have no legal or contractual effect.
If you have any questions, concerns, or comments about these Terms and Conditions, or if you need to provide any notice to us (such as a cancellation notice or a legal notice), please contact us at:
Resolve Website Support LLC (Resolve)
Email: support@resolvewebsitesupport.com (for general inquiries and official notices)
Address: 2450 Colorado Avenue Santa Monica, CA 90404, USA
By using our website or services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. Please print or save a copy of these Terms for your records.
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